Returns policy for GameStop

Return to

To return or exchange an item to, include the packing list, identify the reason for the return, and send it to the address on the return shipping label.

Return to any GameStop store.

Certain items may be returned by taking them to a GameStop store location in the United States. Items returned to a GameStop store location must be accompanied by the original packing list. Store return policies may vary and are subject to manager approval.


Refunds are issued in the original payment type. Cash purchases over $150 are subject to a refund by check issued from our corporate office within 14 business days. Customers with a gift receipt will only receive an exchange or a gift card of equal value. We reserve the right to refuse any return.

Handling costs are non-refundable. If the reason for your return is due to our error, please contact us at 1-800-883-8895 for a handling credit.

We reserve the right to refuse any return and to require that certain items be returned directly to the manufacturer.